Privacy Policy

Thank you for visiting the website of Attaches et Remorques Labelle ("we" or "us"). We adhere to strict confidentiality and data security principles concerning the personal information that we collect and appreciate your trust that we will do so carefully and sensibly. This Privacy Policy applies to any personal information we collect or receive about you onsite, through our website and online store arlabelle.com, or in the course of our business relationship with you. Using our website signifies your acceptance of the terms contained herein.

You can shop at our store or browse our website and online store arlabelle.com without having to give us any personal information.

However, we may collect personal information from you when you engage in any of the following activities:

• Quote request for a trailer and/or related equipment
• Order or purchase of a trailer and/or related equipment
• Order, purchase, return, or exchange of accessories
• Appointment taking for the installation of equipment or accessories
• Appointment taking for the repair of a trailer and/or related equipment
• Purchase of a second-hand trailer and/or related equipment
• Rental of a trailer and/or related equipment
• Information request
• Subscription to our newsletter
• Job application
• Participation in one of our contests, promotions, or survey
• Request for financing

Depending on the activity, we may collect personal information that includes, but is not limited to:

• Your first and last name
• Your phone number (which corresponds to your file number with Attaches et Remorques Labelle)
• Your mailing address
• Your email address
• Your credit card number and the information allowing it to be used for a transaction (name of cardholder, expiration date, verification code)
• Your driver's license number (in the event of the purchase of a trailer)
• Your license plate number (in the event of the installation of equipment or accessories)
• The serial number of your trailer or equipment (in the event of repair or sale of second-hand trailers or reconditioned equipment)
• The trim package of your vehicle (when ordering specific equipment and accessories)
• The information needed to analyze your request for financing
• Your resume (when applying for a job)

We are committed to collecting only the personal information that is required to respond to your requests for information about certain of our products and services or to provide the services you request and will make our own determination, as per applicable laws and regulations, as to whether or not such information is necessary. For more information on the collection of banking details, please refer to the Security of personal information section.

We will not disclose, rent, sell, or otherwise transfer any personal information about our customers to third parties, except as set out below.

We may share your personal information with third parties who provide services on our behalf, such as the processing of payments, the hosting of our website and online store arlabelle.com, the processing of financing requests, the registration of vehicles with the SAAQ, the transmission of emails or other communications on our behalf, the organization of contests and promotions, or the analysis of the effectiveness of our advertising strategy. Your personal information may be stored and processed by service providers with whom we do business.

These service providers are bound by non-disclosure agreements and legal restrictions governing their use of the information we provide to them. They are not permitted to use or disclose personal information for any purpose other than providing services on our behalf or as otherwise required by applicable law.

Your personal information also allows us to make improvements and communicate to you any new developments and changes to our products and services. Thus, it is used for tracking and statistical purposes. At no time does the use of this compilation of information compromise your personal information or your rights to the protection of that information. Our promotional activities are conducted in compliance with all applicable laws and regulations.

In the event of legal proceedings involving you, Attaches et Remorques Labelle and its service providers may be required to disclose your personal information to authorities per applicable laws.

We will retain your personal information for as long as necessary to carry out our activities. You may contact us to request details about the information retained at any time.

We realize that our customers trust us to protect their personal information. We have implemented careful measures to protect the personal information in our custody. For example, we restrict access to personal information to those of our employees and authorized service providers who need the information for the purposes described in this Privacy Policy. We have therefore implemented measures (administrative, technical and physical) to protect against the unauthorized access, use, modification, and disclosure of your personal information in our custody and control.

Your shopping at our online store arlabelle.com is secure. Your personal data and credit card information are sent in the form of an electronic message that has undergone encryption, guaranteeing the confidentiality of the information contained therein. Consequently, this message cannot be intercepted, altered, or decoded by an intermediary. We use the TLS protocol to ensure the confidentiality and integrity of data transmitted between your computer and our servers, which means that your transaction will always be securely routed. The information collected during transactions is limited to the amount and type of payment used. Since we do not store any computer data regarding credit information (cardholder name, expiration date, verification code), you must re-submit your credit card information for each transaction. The credit card number is not stored in our database. The payment gateway collects the information, and it is impossible for us to know the information entered.

We are committed to maintaining a high degree of confidentiality by using the latest technological innovations. However, since no mechanism offers maximum security, there is always a degree of risk involved when using the Internet to transmit personal information.

When you visit our online store (arlabelle.com), we collect your IP address and related information such as the browser and operating system used, your browsing patterns, and the website's domain name from which you accessed our website. We collect such information to help us evaluate and improve your online experience.

Our online store arlabelle.com uses a technology called "cookies." Cookies are small text files automatically recorded and stored on your computer or device when you browse the Internet. They cannot damage files and cannot read information from your hard drive. We use cookies to collect information when you visit our website, such as your browsing preferences, use of the site features, bookmarks, shopping cart, purchases, accounting data for orders, and the frequency and duration of your visits.

Attaches et Remorques Labelle and its third parties may place and read cookies and web beacons to collect information from advertisements on the website. Third parties, including those who manage ads, may record your browser and IP address. As Attaches et Remorques Labelle is a partner of Google, using some of its advertising products (such as Google Ads), please feel free to review its complete Policy on the use of collected data: http://www.google.com/policies/privacy/partners/.

The website uses retargeting technologies on the Internet. Thus, our visitors, who are already interested in our products, may be exposed to our advertisements on partner websites. Ad retargeting technologies analyze your cookies and show you relevant ads based on your Internet behavior. In addition, the use of such retargeting technologies complies with applicable privacy requirements.

Adjustments can be made to most browsers by modifying your settings to allow you to decline all cookies or to have the choice to accept or decline each cookie individually. However, it is important to understand that refusing cookies may affect your browsing experience and your ability to use certain features. You can also disable the use of advertising cookies by our third parties by visiting: http://www.networkadvertising.org/choices/.

Please note that Attaches et Remorques Labelle assumes no responsibility with respect to the links provided in this section and cannot guarantee that the information is accurate or up-to-date.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

We will provide you with plug-ins for various social networks. If you choose to interact with social network sites such as Facebook or Twitter, your activity on our website will also be accessible on that social media network. If you do not want such data transferred to the social network, you must log out of the social network before accessing our website (arlabelle.com). Note that we have no control over the collection of this data, nor are we responsible for the accuracy or update of the information on their respective websites. For more information about the collection of personal data, your rights, and how you can adjust your privacy settings on Facebook, please visit http://www.facebook.com/about/privacy/.

We reserve the right to change this Policy when we deem it necessary. We encourage you to often refer to this Privacy Policy for the latest information about our personal information practices (collection, use, and disclosure of your personal information).

Please do not hesitate to contact us if:

• you have any questions or comments about this Policy or our practices
• you wish to request access to your personal information record
• you wish to request an update of your personal information or a correction of any inaccuracy, error, or discrepancy
• wish to withdraw your consent to receive marketing communications
• you have a complaint about our handling of your personal information

GRIEVANCE / DATA PROTECTION OFFICER:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer

Attaches et Remorques Labelle
Telephone: 1-888-430-8889
Email: ::email::
1454 Curé-Labelle Blv.
Blainville, Québec J7C 2P2

We will address your concerns in accordance with applicable law.